When Does the Service Start?

The laundry service will start the second week of classes. 

Where will my laundry be picked-up?

Your laundry will be picked-up at your dorm or apartment complex. You are required to hand in your bag of laundry during pickup at the scheduled time. For colleges with large client base, we may provide a bin for drop off or pick up of laundry. Do not leave your laundry items unattended as The Campus Clothesline is not liable for laundry not handed to our representative or placed in a designated Campus Clothesline bin. 

What is the Laundry Pick-up Schedule?

We have pickup schedules setup for each residence hall or apartment complex. When you sign up, you are required to provide your schedule and availability. Based on the information provided, we will coordinate a time that works for you and others in your building. Our pickup times range anywhere from 9AM to 10PM so there is plenty of time to fit you into our schedule. 

Can I Change My Pickup Schedule?

Yes, give us atleast a 24-hr notice prior to your scheduled pickup to change the time you would like your laundry pickup up. If you wanted to initiate a permanent change for the semester, you may need up to two (2) weeks notice for the new schedule to take effect. The two (2) week wait does not apply for your initial scheduling when you first sign up for the services. 

Will I be notified before my laundry is picked-up?

Yes, we will notify you by text, phone, or email the day before and on the day of the pick-up. Failure to show up for a scheduled pickup may trigger a fee and we will not return that week for another pickup. Poundage for a missed week cannot be carried over to the next week. Please give us a 24-hr notice in advance of any scheduled pickup. 

Who will be doing my Laundry?

Your laundry will be done by our professional laundry providers. You can be rest assured that your clothing items are in good hands. We will ensure your clothing items are handled with utmost care and returned to you excellent condition. 

Where will my Laundry Be Done?

Your laundry will done at our laundry facility. 

Will my laundry be separated?

Yes, we separate whites from dark before clothing are laundered. 

Do you have hand wash option?

Yes, we have hand wash option for delicate items. 

Can I select what type of detergent I want?

Yes, you can select your detergent preferences during laundry purchases. 

Do you provide hang to dry option?

Yes, hang to dry option is available for an added fee. 

Do you provide ironing?

Yes, we provide ironing for an additional fee. 

When Do I Get My Laundry Returned?

Laundry will be returned within 48 hours. 

Do you offer Dry Cleaning?

Yes, Dry Cleaning order on a Pay-As-You-Go basis and pick-up dry cleaning items during your normal laundry pick-up time. 

How Do You Determine a Load of Laundry?

We would mail out to you upon sign-up Campus Clothesline laundry bags that can hold up to 25 lbs of clothing - they are extra large bags. Each bag would be considered a load. 

How Many Load of Laundry Would I Need?

If you have to do shirts, pants, sheets and towels, we recommend 2 bags of Laundry. If you do not have much to do, then 1 bag would be enough. 

How Many Free Laundry Bags Do I Receive?

When you sign up, the bag you received depends on your plan selection. 

Can I use my Own Laundry Bag?

Unfortunately, you cannot use your own laundry bags. The Campus Clothesline provides you with specially made laundry bags free of charge to ensure the bags receive special care and properly accounted for. Only the laundry bag you receive from The Campus Clothesline would be acceptable during pickup. 

What If I Needed More Bags After Sign-up?

Simply come on the website, and send us an email! Allow a week to receive the additional bag. You can also call  or send an email to CampusClothesline@gmail.com to request any change to your laundry account.

The will be one bag allowable per semester. Each additional bag carries a fee. To order a bag, simply come on the website, send us an email and add more bags. Allow a week to receive the additional bag. You can also call or send us an email to CampusClothesline@gmail.com to request any change to your laundry account. 

Can I Select What Detergent and/or Bleach to Be Used?

Sure, you can tell us what detergent or bleach you would like to be used on your clothes. If you do not make a selection, we would use the best product out there that gives the best clean. 

What Do I do if I Miss an Item of Clothing?

We would ensure that all clothing items we get from you are returned cleaned and neatly folded. In the case something is missing, we would ensure you get it back or your next wash will be free. We would also re-imburse you for the lost item after making sure, the loss was caused by Campus Clothesline. We would keep an inventory of each load and make sure everything is returned. 

The Campus Clothesline is not responsible for lost items unless proven that we were responsible for the missing item. We encourage all customers to make use of the laundry inventory form during every pick-up to help account for articles given to Dorm Mom. In the instance something is missing, we would try our best to find and return your belonging. If we can not find your clothing and it is proven that The Campus Clothesline is responsible, we will reimburse you for the lost item up to 150 dollars. 

How Do I cancel My Service?

You can cancel at anytime and get a refund of the unused portion of the fees you paid for the service. If the service is cancel before it begins, we will assess a charge of 15% of the service fee paid to The Campus Clothesline. Refunds are made according to our Refund Policy. To cancel your service, send an email to CampusClothesline@gmail.com.